Pioneer Stands Out as Premium Quality Point-of-Sale Equipment for SmartTab
City of Industry, CA – September 28, 2021 – At Pioneer, we remain committed to our partners, which consist of value-added resellers (VARs), system integrators (Sis), and software vendors (ISVs). SmartTab is one organization that benefits from the use of Pioneer's industry-leading touchscreen solutions.
SmartTab has revolutionized the restaurant, bar, and nightlife service experience by offering innovative point-of-sale, business management, and customer payment solutions. They build long-term relationships with their clients to learn and grow with them. SmartTab leverages shared industry knowledge to deliver more efficient, effective, and secure interactions between the merchant and customer. Their innovative solutions move their clients forward and improve the customer experience.
According to Daniel Baron, Founder & CEO of SmartTab, deciding to acquire Pioneer's hardware was a significant one for him as he was a self-funded proprietor in the point-of-sale space at the time. "When we entered the market in 2010, we did an investigation on hardware providers. Pioneer stood out amongst several others as the premium quality point-of-sale equipment," he said. "In the first few years of being in business, I had other equipment sent to me that I attempted to install in other locations. Ultimately, it was a no-brainer for me to stay with Pioneer."
Daniel and the SmartTab team chose Pioneer because the equipment is robust, reliable, performs well in the field, and requires little to no maintenance. "We've always been comfortable knowing that it's not a premium we're paying in cost, rather a premium we're receiving in value that we can deliver to our clients," Daniel said. "That's Pioneer to us."
SmartTab primarily uses the 15" resistive touchscreens; however, Pioneer has helped integrate swipers, EMV readers, fingerprint readers, and other compatible add-ons for them. According to Daniel, anyone who knows the industry well knows that moisture is usually an issue with touchscreens. Pioneer's resistive touchscreens have a flat infinity display with spill proof that is easy to clean and manage. Its resistive touch technology allows gloves (also good for infection control) or any objects to touch the screen, allowing them to support the high-volume, high-velocity workflow that SmartTab specializes in.
"Their touchscreens are precise, reliable, and durable. They work for a long time without disruption and don't need calibration or recalibration," he said. "Pioneer has also done a great job of giving us ownership over the equipment by allowing us to white label the products. Since our name is on it, we want it to be great, and I can say for certain that these products are tanks."
While SmartTab values the hardware itself, they also recognize and appreciate the rarity it is to work with a company like Pioneer. "I feel like I'm their only customer when I'm talking to them. When I was only ordering four stations, I was just as important to them as I am today, ordering over 100. You don't get that everywhere," Daniel said. "I really respect them. I've said it a dozen times and could say it over and over again because I truly believe it. They give me the confidence that they are an extension of my organization."
Despite the coronavirus pandemic, SmartTab continues to prosper and is looking forward to the future. They view Pioneer as a key contributor to that success. "Pioneer is consistently on their game, and we're happy to call them a partner."
About Pioneer Solution Inc.
Founded in 1994, Pioneer is headquartered in California with offices in Asia and distributors worldwide. We focus on designing and supplying integrated/embedded touchscreen solutions for multiple vertical markets, including healthcare, hospitality, retail, and industrial. Our products are designed to have a long shelf life (a minimum of 5 years) and serviceability (a minimum of 7 years). With our extensive engineering background, we can also work with our customers in designing a custom product from start until production, which may involve custom molding, system board engineering, laboratory or agency approval, assembly, and production. This expertise has resulted in numerous high-profile OEM projects.
FoodTronix & Pioneer Solution Bring La Cima Mexican Cuisine an Affordable, Durable POS Installation
Voted the #1 restaurant in Cleburne, Texas, by TripAdvisor, La Cima Mexican Cuisine is the place to go if you’re looking for mouth-watering, authentic Mexican food in northcentral Texas.
But before they worked with local ISV FoodTronix for a point of sale (POS) installation for their second location, La Cima was stuck between a cactus and a hard place.
They were locked into a contract with a credit card company that provided poor customer service and kept raising their prices to the extremes. It was clear that it was time to make a change.
The answer came through FoodTronix.
FoodTronix Restaurant Management System (RMS): Affordable, Easy-to-Use Solution
Unlike the credit card company La Cima had previously worked with, FoodTronix specializes in affordable software for small, locally-owned restaurants like La Cima and provides personalized customer service to every one of their clients.
FoodTronix is also one the last longstanding, payment processor-friendly POS systems that haven’t been purchased by a major credit card firm, so La Cima was able to upgrade their systems without breaking the bank.
In fact, for the POS integration portion, they don’t have to pay any additional transaction fees (even for EMV), which really appealed to La Cima.
Why FoodTronix Chose to Work with Pioneer
“When it came to hardware, we were looking for a ‘street fighter’ that could compete with the credit card-acquired systems that were ‘free,’” said FoodTronix Owner CJ Winslow. “The competitive advantage that Pioneer brought to the table was price; the hardware looks good for the price point.”
“Pioneer gave us the ability to offer great systems which compete head-to-head with other systems,” Winslow continued. “They enabled us to be able to compete on that level and better serve the unique needs of our customer base.”
For their installation, FoodTronix installed four state-of-the-art Pioneer all-in-ones programmed with their Restaurant Management System (RMS) software.
Results of the Installation
“Pioneer’s hardware is excellent,” Winslow stated. “It has a solid stand, both feels – and is – high-quality, includes a good MSR, and was solid and sturdy for the customer.”
La Cima’s new hardware/software solution was not only more cost-effective than their previous system, but it also had more functionality.
“We’ve ruined them for other POS systems because of our service and the extreme simplicity and relevance of our application,” he explained. “In our space, now that all these credit card guys are jumping in, they’re trying to make one POS fit every hole. Most of the time, their software solutions are overly complex and almost impossible for restaurant owners to administer, whereas our system is intuitive and easy to use.”
La Cima’s second location now has the durable hardware and robust restaurant software they need to serve their ever-growing clientele. In fact, they loved the solution so much that they’re working with FoodTronix to totally upgrade their POS systems at their first location!
About Pioneer Solution
Pioneer designs and manufactures a complete line of industry-specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About FoodTronix
The concept of FoodTronix was established in Grapevine, Texas in 2001, when several programming graduates went to a restaurant and stood in line too long. After learning the restaurant had no technology implemented, the graduates formed a consulting task force to determine what could make a restaurant run better. From this taskforce, the FoodTronix suite of products was developed.
FoodTronix’s mission is to glorify God in their daily efforts as they offer independent and family-operated restaurants with affordable ways to streamline their operation. FoodTronix leads restaurants into symbiotic operations with meaningful POS technology at affordable prices, helps generate confidence for restaurant owners to understand the value technology has to offer, and continues to develop solutions that will improve restaurant operations.
Pioneer & JBT Automated Systems Deliver Automated Guided Vehicles to Largest Hospital in Missouri
At Barnes-Jewish Hospital in St. Louis, Mo., linens and supplies are now being delivered in an unconventional way.
On an underground delivery network, 20+ Automated Guided Vehicles (AGVs) from JBT’s Automated Systems Division deliver supplies to supply technicians between hospital facilities.
One of the key components that make the AGVs so successful is Pioneer's touchscreens.
“Pioneer touchscreens were implemented to help JBT’s end user to more easily manage automated material movements in a hospital environment,” JBT Automated Systems Marketing Specialist Laura McConney explained.
Pioneer’s hardware solutions let individuals choose where to send carts full of linens and other supplies, saving hospital employees time and streamlining the supply delivery process.
“By implementing simple icons on the screens, workers in the hospital can quickly and easily make decisions about the next step in the material transport process,” McConney stated.
Thus far, Pioneer’s hardware has worked seamlessly with JBT’s AGVs by helping the customers to better manage these systems.
To learn more about JTB’s automated vehicles and see them in action at Barnes-Jewish Hospital, check out this recent news story from FOX 2 St. Louis!
About Pioneer
Pioneer designs and manufactures a complete line of industry-specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About JBT Automated Systems
Founded in 2008, John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments. JBT’s Automated Systems division is based in Chalfont, Pennsylvania, and provides automated material handling solutions for customers in a wide variety of industries such as automotive, beverage, food, hospital, pharmaceutical, paper, packaging, and other facilities.
AM/PM Service Offers Up Durable Hardware from Pioneer for International Border Crossing Bridge
Imagine an international bridge that serves 1.25 million pedestrians and a million trucks per year, 24 hours a day, seven days a week, and spans between two very different countries that speak two very different languages.
Now, imagine what kind of hardware would be needed to serve this clientele.
Something fast. Something durable. Something trustworthy.
Here’s how Pioneer's hardware was the perfect option for this exact customer.
Durable Hardware Needed for Traffic-Heavy Bridge
The Progreso-Nuevo Progreso International Bridge is one of only three remaining individually-owned and operated border crossing bridges in the U.S. Since it first opened in 1952, the bridge has grown into a hub for commerce and culture.
Pedestrian, commercial, and vehicle traffic use this bridge every day to cross between the cities of Progreso, Texas, and Nuevo Progreso, Tamaulipas, Mexico.
With five automobile lanes and hundreds of people and vehicles passing through per day, the Progreso-Nuevo Progreso International Bridge needed hardware that would align with its 24/7, fast-paced operations.
In 2016, they knew they needed a hardware upgrade; their current hardware was experiencing issues due to the outside dusty conditions and continual usage.
For this challenge, they turned to AM/PM Service®, their dedicated, independent, full-service POS provider.
The Installation
AM/PM Service selected and installed three 15-inch Pioneer CYPRUS terminals for the bridge because of the durability and versatility these all-in-one terminals offer.
With screens that are protected against liquid spills and last millions of touches, the CYPRUS is designed specifically for demanding applications – which made it the perfect fit for the bridge.
After adding NCR printers and CAP Software to the mix, AM/PM Service completed the installation in December 2016.
Immediate Benefits
After the installation, the Progreso-Nuevo Progreso International Bridge began to experience several benefits from the upgrades POS systems.
“Our customer has been able to streamline traffic back and forth from the U.S. to Mexico without issues, as well as reduce costs associated with equipment failure/replacement,” said Jeremiah Tjarks, a sales executive for the south central U.S. at AM/PM Service.
Long-Term Durability & No Hardware Issues Over 1 Year Later
Now, over a year later, the Pioneer hardware is still running as strong as ever.
“The original installation was finished in December of 2016, and the terminals have never been turned off in the entire 365 days of usage, with very little wear and tear,” Tjarks stated. “It is a testament to the quality product offered by Pioneer that we have never had an issue with the hardware since the first power-up of the equipment.”
About Pioneer
Pioneer designs and manufactures a complete line of industry-specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About AM/PM Service®
AM/PM Service® is one of North America’s largest independent full-service Point of Sale Solutions (POS) provider since 1987. Their mission is to build long-term business partners by providing superior, leading edge and value-driven POS Solutions to those in the retail, grocery, liquor, convenience store, pet, hospitality, and fuel industry through their North America wide professional sales, service and support teams. Currently serving over 20,000 customers, AM/PM Service® is fully equipped with a team of service professionals, certified technicians and knowledgeable sale consultants ready to assist you today in finding the right P.O.S. solution for your operations.
Super PC Systems & Pioneer Help Historic Inn Become EMV-Compliant
Located in the village of Goshen, N.Y., the Orange Inn has been around since the 1700s and boasted guests as famous as George Washington and James Cagney throughout its hundreds of years of history.
For almost ten years, Limoncello at the Orange Inn has operated out of this historical building, where they have served guests both local and from afar with some of the best food around.
But like many restaurants, Limoncello was affected by the EMV liability shift in October 2015 and by aging hardware. To begin with, their old POS hardware started frequently crashing and lagging.
Limoncello also wasn’t able to upgrade to EMV due to the low specs of this old hardware.
It was definitely time for an upgrade. So, they turned to their trusted long-term local industry reseller partner, Super PC Systems, for help.
Super PC Systems President Andrey Belyayev and his team completely upgraded all five POS stations for Limoncello, using some of the most industry-leading hardware and software offerings around.
The entire installation consisted of:
- Five 15-inch CYPRUS all-in-ones from Pioneer
- Five receipt printers
- Two kitchen printers
- Five EMV payment terminals
- Upgrade to six Aldelo software licenses (including back-office)
Altogether, the new installation resolved all of the problems Limoncello had previously been experiencing.
Pioneer’s CYPRUS met all of their application requirements. Since the screens are protected against liquids and last millions of touches, Limoncello can be ensured that their hardware will last for years.
With the whole solution, Limoncello also became fully compliant with EMV.
Finally, because the POS systems now run faster than before, they can provide significantly faster service to their customers.
Overall, Limoncello is poised for continued success with their new hardware and software due to the excellent installation by Super PC Systems.
About Pioneer
Pioneer designs and manufactures a complete line of industry-specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About Super PC Systems
Super PC Systems was founded in 2003 by Mr. Andrey Belyayev, Bachelor of Science in Software Engineering. Super PC is a rapidly growing company with an office in Brooklyn, New York, Bensonhurst area. Super PC is an Authorized Channel Partner for Aldelo software (see www.aldelo.com). They are the largest Aldelo dealer in NYC and Tri-state area and one of the largest in the United States. With over 25 people working for them (full-time employees and a network of salespeople and contractors), Super PC Systems is committed to providing the best service with their 24/7/365 technical support. They successfully serve the needs of new and existing restaurants which are looking to buy their first system or upgrade to a new one.
Full-Service Technology Firm Helps Family Restaurant Become EMV-Ready and PCI-Compliant
Garden Grove, Calif.-based Marie Callender’s® Restaurant & Bakery #41, a family favorite serving home-style meals and famous pies to its customers, was in desperate need of a POS upgrade.
Their old Windows XP POS systems could no longer accept credit cards, were not PCI compliant, and ran extremely slowly.
For their needed hardware and software upgrade, the restaurant owners turned to SunrisePOS, a full-service technology firm, as their trusted partner.
Solution
Bryan Harrington, the SunrisePOS founder/director of sales and business development, selected the best hardware, software, and payment processing technology to upgrade Marie Callender’s POS systems.
The completely new POS solution Harrington and his team implemented included:
- Pioneer's POS hardware, which is designed for the hospitality industry, allows easy setup, saves precious counter space, and speeds up POS operations
- The simple, feature-rich restaurant POS software from Aldelo, which is intuitive, flexible, and fast
- EPSON’s innovative, cost-effective thermal printers
- EMV chip readers and the EMV credit card integration from Sterling Payment Technologies
Results
The new POS solution that SunrisePOS installed has helped the restaurant’s owners to run their restaurant both smoothly and efficiently.
“By using the new Pioneer POS Terminals designed for SunrisePOS, we were able to bring one of Marie Callender’s first locations to today’s restaurant POS standards,” Harrington said.
With their new POS systems, Marie Callender’s is now PCI compliant as well. In addition, because of the speed of the Pioneer hardware, the servers can quickly enter and settle orders.
“This total integration allowed them to streamline a few processes that their old system did not allow for, enabled them with the ability to begin accepting the new ‘chipped’ credit cards, and gave them a more complete view of their business operations,” Harrington stated.
“With the new EMV capabilities, this solution will save them thousands of dollars in potential credit card fraud,” he added.
In summary, Marie Callender’s can now focus on what they’ve always done best – providing delicious home-style meals and famous pies to their customers – without having to worry about their POS systems.
About Pioneer
Pioneer designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About SunrisePOS
SunrisePOS is a 17-year strong full-service technology firm. SunrisePOS specializes in the sale, installation, training, and procedures necessary to support POS Systems of all types. They offer completely custom POS solutions as well as “out of the box” iPad, Tablet and Traditional PC Based Restaurant POS Systems (Point of Sale Systems) and Retail POS Systems.
As a full solution provider, SunrisePOS also offers: integrated merchant service solutions, fully integrated online ordering systems, tableside and mobile ordering systems, digital signage/menu board applications, and much more!
High Meadow Business Solutions and Pioneer Help Major Airline Process Transactions Every 1 Minute, 30 Seconds with EMV
When a major airline decided to revamp and remodel their 600-square-foot company store at their corporate office, they needed a completely new two-lane POS solution that would process purchases quickly and efficiency with EMV.
Solution
The airline hired HALO Branded Solutions, a global leader of promotional solutions, to spearhead this project. HALO Branded Solutions then turned to their ISV partner, High Meadow Business Solutions, for the POS portion. (HALO and High Meadow Business Solutions currently represent other major clients together.)
High Meadow Business Solutions is a software development company that develops retail POS and inventory management software (RetailEdge), as well as specializes in POS hardware and services. For this project, they chose to work Pioneer Solution, one of their long-term integrated partners, for hardware.
HALO and the airline were looking for a cost-saving POS solution would operate quickly and had a sleek design to emulate this major airline’s brand.
The answer: a combination of the newest RetailEdge software, Pioneer’s 10-inch DASH T3 tablet, and Pioneer's STEP-5e printer.
RetailEdge is a powerful, easy-to-use software that is feature-rich, affordably-priced, and comes with exceptional support. The DASH T3 offers a versatile design, portability, and mobility. The STEP-5e, meanwhile, provides mPOS and high-speed printing (up to 300 mm/second!).
Results
The first day the corporate store opened after the remodel was extremely busy—in fact, a record-breaking day.
As the airline employees came in to purchase their corporate gear, there was a nonstop overload for six hours.
“At the end of the day, the average transaction per register occurred every 1 minute, 30 seconds with EMV for six hours straight,” said Sasha Unruh, High Meadow Business Solutions Sales and Marking Consultant.
Since then, both HALO and the airline have reported how successful and satisfactory the new POS solution is.
Not only do they love how quickly and smoothly the solutions run, but HALO particularly is taking advantage of the real-time, easily-accessible data so they can remotely change and replenish all stock from their office in Illinois.
About Pioneer
Pioneer designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About High Meadow Business Solutions
High Meadow Business Solutions is a software development company based in Rutland, Vermont. High Meadow specializes in retail point of sale software, database design, custom software development and point of sale hardware services. High Meadow was established to provide powerful affordable point of sale solutions that are not only easy to install, use and configure but are affordable to maintain and run. High Meadow Business Solutions has been in the business of selling point of sale hardware and software since June of 1989 and has customers in all 50 states, Puerto Rico, the Caribbean, Central America, Mexico, Europe, Australia, Africa, Singapore, Indonesia, Japan and the Philippines.
About HALO Branded Solutions
Headquartered in Sterling, Illinois, HALO Branded Solutions is centrally located in order to support a national client base. In addition to their 100,000-square-foot, state-of-the-art distribution and processing center, they maintain regional sales offices in key corporate markets.
HALO employs 300 corporate service team members with decades of knowledge and experience who support the over 500 creative and resourceful Account Executives across the nation who focus on implementing effective marketing solutions for over 40,000 satisfied clients each year.
HALO is a global leader of promotional solutions, combining creativity, innovation and the most sophisticated technology for dynamic results.
Pioneer Hands-Down the Sleekest Solution
Rico’s Pizzeria & Pasta House, a popular Florida restaurant chain, thought they’d seen everything that Pioneer had to offer, but their newest installation of the StealthTouch II really blew them away.
For the past 10 years, Rico’s has been using Pioneer hardware in all four of their restaurant locations. When they needed new hardware for their Lakewood Ranch location, they turned to their long-time IT solutions partner, Navisiontech, Inc., for the best solution in the market.
The solution, of course, was our 15-inch StealthTouch II.
Navisiontech Inc. installed these state-of-the-art touch computers with Aldelo software as well as receipt printers. Rico’s chose to use the StealthTouch II not only because of its sleek and modern look, but also because of its hot-swappable battery operation, which makes them truly mobile when needed.
However, the most important reason they used this all-in-one was because of its operating systems.
Navisiontech CEO, Greg Volkov, explained that without the hardware upgrade, this Rico’s location wouldn’t have been able to accept or process credit card payments. This is because their previous hardware solution was still using the Windows XP operating system.
When asked about that issue, Volkov stated, “Credit card companies no longer support Windows XP, and without the upgrade in hardware, Rico’s would have had to go back 20 years and not accept credit cards—or have to accept them through non-connected manual machines.” He added, “I would say that they potentially would have lost customers if they hadn’t switched to a new hardware solution.”
Because the StealthTouch II is compatible with five different operating systems (Windows 7, POS 7, Windows 8.1, Windows 10, and Linux) that credit card companies support, this Rico’s location can continue to accept and process credit card payments without missing a beat.
Volkov reported how pleased the Rico’s staff were with the StealthTouch II.
“I got some feedback from the owner,” he stated. “They said it was the best hardware that they’d had and seen thus far. Although they had been using Pioneer for a while, they said that hands-down, this was the sleekest terminal they’d ever had.”
About Pioneer
Pioneer designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About Navisiontech, Inc.
Navisiontech, Inc. is a select team of highly qualified Business Operations Consultants, IT Experts, and Software Engineers—providing end-to-end integrated, adaptable application solutions that are built on Microsoft Dynamics NAV, and LS-NAV (for Retail and Hospitality Channels) platforms. For, over a decade, Navisiontech’s Brand-Forward focus, comprehensive skills, and certified partnership with industry leader, Pioneer, has established this unique organization as a primary technology facilitator across all channels and diverse applications. Ultimately, all Navisiontech’s client-partners, within the International SMB Enterprise Community, know that they can count on the organization to share their vision for success by delivering them end-to-end solutions that will Optimize Efficiencies, Drive Market Opportunities, Maximize Profitability & ROI, and Cultivate Organic Growth.
Thai Restaurant Gets a Sleek, Cost-Effective Solution with Help from SW Merchant Services Group & Pioneer
Let’s be honest: Thai food is absolutely delicious. From spring rolls to tom yum soup to pad Thai, is it any wonder that Thai restaurants are so popular in the U.S.?
Sunland, Calif.-based Rice Avenue Thai Cuisine Inc. is a bit unique in that it not only serves Thai staples, but distinct food from the four major culinary regions of Thailand. So, when they were looking for a new POS system, they were seeking one that was as unique as their offerings and would complement their operations.
“They wanted a sleek POS system that was also affordable,” said Valerie Ha from SW Merchant Services Group, a local credit card processing company. “They also wanted a system to keep track of their sales. It was more efficient than handwritten orders.”
Working with SW Merchant Services Group, Rice Avenue Thai Cuisine was outfitted with one new POS system, two printers, and Aldelo software.
All of the hardware was provided by Pioneer including:
- One 15-inch CYPRUS all-in-one with 4GB of memory, the Intel J1900 Quad Core 2GHz processor, and Microsoft POSReady 7
- Two STEP-5e thermal printers
And what were the results?
“Our client benefitted from the sleek, modern look that they wanted without having to overspend on a POS system,” Ha said. “It improved productivity and accuracy. It [also] helps improve efficiency for the customer in that [the] new system runs smoother and faster. The printers have been very reliable as well.”
So, the next time you’re in southern California and in the mood for curry noodles, fried rice, or Thom Kha, definitely stop by Rice Avenue – and check out our hardware in action!
About Pioneer
Pioneer designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About SW Merchant Services Group
Founded in 2006, SW Merchant Services Group is a credit card based payment processing services to small and medium sized merchants located across the United States. You can depend on us for low fees and excellent services.
SW Merchant Services Group provides you with the best payment processing solutions for your business. We are able to offer the most cost-effective rates, finest processing solution, and a variety of merchant services focusing on your individual business needs.
Our products are designed to process many types of payments including Debit and Credit Cards for Visa®, MasterCard®, Discover®, Check Guarantee Services, and Payment Gateway Services for Internet merchants, Gift and Loyalty Card Solutions, and POS (Point-Of sale) Systems.
Why Pioneer's S-Line II was the Perfect Solution for a Fro-Yo Store Opening
In the competitive world of frozen yogurt, Southern California’s locally owned and operated, non-franchised The Yogurt Shoppe stands out from the crowd. The main draw here is not just their frozen yogurt (which is delicious!), but their atmosphere: they aim to create, engage with, and build communities all the while providing “the perfect yogurt experience.”
When they opened their second location in Brentwood, Calif., The Yogurt Shoppe owners turned to SunrisePOS, a local full-service integrator which offers full implementations of systems and software, to outfit their new location with hardware and software.
The challenge was that they wanted to have a lot of open counterspace, but frozen yogurt shops generally require more peripherals due to the nature of their business.
SunrisePOS Founder and Director of Sales Bryan Harrington also knew that they couldn’t just install one POS system – they needed two to accommodate the anticipated high amount of traffic.
(And it was definitely expected to be high; the Yogurt Shoppe has an extensive social media presence, and one of its business partners is Hollywood actress Marcia Gay Harden!)
Their original Pacific Palisades location, for instance, was extremely popular and crowded. “It’s one of the most high-volume frozen yogurt restaurants I’ve ever seen,” Harrington explained.
SunrisePOS chose to install two of Pioneer's 15-inch S-Line II all-in-ones with integrated EPSON printers. The compact design of the S-Line was the perfect space-saving solution the frozen yogurt shoppe needed. “The units were placed side by side, and the counter still looked very clean and organized,” Harrington said.
Completing the installation were two M-S Cash Drawer cash drawers mounted underneath the counter, two Avery Berkel scales, Verifone payment terminals with EMV and contactless payment capabilities, Aldelo POS software, and Vantiv in-store payment processing.
The total installation took about 6-8 hours – right before the Brentwood location’s opening day. Everything ran perfectly and smoothly for their grand opening, which proved to be a “huge” event.
“Hundreds of people came,” Harrington said. “There were lines out the door from open to close!”
The new S-Line II models not only exceeded expectations with their faster processor and better specs, but were a far more efficient POS solution for their day-to-day operations.
In fact, the owners were so impressed by the combined hardware and software that they asked Harrington to redo their technology at their Pacific Palisades location.
About Pioneer
Pioneer designs and manufactures a complete line of industry specific all in one computers, touch screen monitors, kiosks, and tablets. Founded in 1994 and based in California, Pioneer manufactures its solutions from start to finish in the USA which are deployed in Retail, Hospitality, Factory Automation, Gaming, and Healthcare environments. Pioneer has built an exceptional reputation with its customers and solution partners for superior flexibility and responsiveness to customer needs including short lead times, long product life cycles (minimum of 5 years), easy customization, and quick turnaround. Pioneer sells through qualified technology resellers throughout the US and globally.
About SunrisePOS
SunrisePOS is a 17-year strong full service technology firm specializing in the sale, installation, training, and procedures necessary to support iPad, Tablet and Traditional PC Based Restaurant POS Systems (Point of Sale Systems) and Retail POS Systems – as well as: Fully Integrated Online Ordering Systems, Table Side and Mobile Ordering Systems, Signage / Menu Board Applications and more.
They service and support thousands and thousands of customers all over the US, Canada, Mexico, Central America and the Caribbean of all shapes and sizes and for just about every industry. No business is too large or too small.
SunrisePOS also offers US Based 24/7 Technical Support and a 3 year warranty on just about everything they sell.